25 Use Cases for Generative AI In Customer Service

Book Review: How Telecom Customer Service Reps Got Better Connected Via Their Union Many contact centers will even have multiple LLMs powering numerous use cases across their chosen platform, and – so they know which to use where – some vendors, including Salesforce,...

25 Use Cases for Generative AI In Customer Service

Book Review: How Telecom Customer Service Reps Got Better Connected Via Their Union Many contact centers will even have multiple LLMs powering numerous use cases across their chosen platform, and – so they know which to use where – some vendors, including Salesforce,...